GTMaritime prides itself on the quality of the solutions and services that it provides. However, it is inevitable that at some point our users will require support or assistance.
Our users do not typically have a ‘standard’ working day – they are on board vessels sailing all over the world, every day of the year – so we cannot offer a ‘standard’ support service.
We offer our users complete peace of mind as there is always someone at the end of the phone should they need assistance – a dedicated team of support personnel at your disposal 24 hours a day, 365 days a year.
Our team are not only fully trained in our own solution portfolio, but also understand all other aspects of the satellite communication process – so are ideally placed to help. They also have access to the latest Internet technology to be able to connect remotely with your systems to diagnose and remedy faults whilst you continue your daily business.
With our instantly searchable knowledge database, you have immediate access to help resolve any questions you may have. You’ll find short and concise instructions on individual tasks, as well as relevant manual entries in bite sized instructions so you don’t have to scroll through lengthy manuals and instructions. You’ll also find quick resolutions to common queries
Simply search a keyword and any relevant articles will appear. These are being constantly added to and updated so the latest and most relevant information is at your fingertips. Just login to our Partner Portal, then select the Knowledge tab at the top of the page